Integrated Talent Strategies (ITS) is seeking a Product Support Representative to work in the Bowling Green, OH area.
Responsible for providing customer and sales support on service-related issues regarding powered equipment. Investigates issues to come to a swift and manageable solution that fulfills the customer needs. Track quality situations to assist in identifying trends and areas of focus for action plans. Handles returns, defective material questions, and process warranty claims.
Duties and responsibilities:
Answer product and technical inquiries from customers both internally and externally. Act as liaison between any necessary departments as required to develop solutions.
Handle all inquiries and initiate Situations as required for tracking.
Manage 3rd party service providers to ensure repairs are being completed in a timely manner. Act as the point person to initiate service requests, follow up on timing of work, and gather required information once the repair is complete.
Proactively drive all field service items to completion.
Track external situation data (Including data from 3rd party service providers), warranty data, and all relative quality information to be able to present to the team.
Identify areas of focus based on the data collected. Initiate action plans to correct component or system issues on equipment.
Assist in writing technical bulletins, service bulletins, and training materials.
Handle customer returns due to defective material, shipping errors, etc.
Evaluate and process warranty claims
Assists other team members as necessary
Assists in covering for absent team members (cross training)
About Integrated Talent Strategies (ITS) ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker. Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Meet Your Recruiter
Jeffrey Crowell Account Manager
Jeffrey Crowell specializes in recruitment process outsourcing.