IT Digital Delivery Manager

Cleveland, OH 44115

Posted: 05/01/2023 Job Number: 23773902

Job Description

The Manager, Digital Delivery is responsible for a high-visibility delivery management role providing product, application and project leadership within the assigned program of our IT business. The Digital Delivery Manager role will align with our business operating segment - The Americas Group.

This position requires an individual who is passionate and determined to deliver the best leadership, communication, and solutions by aligning all of the assets within the assigned area of the program to deliver maximum business value. Someone who possess the ability to make complex decisions, has an entrepreneurial spirit, and has the strong desire for excellence will do well in this role.

The Digital Delivery Manager will be responsible for aligning the portfolio of IT projects with the strategic objectives of the business. It will require collaboration with business and IT stakeholders and executive leadership to drive successful delivery. The manager will be responsible for organizing software delivery teams, optimizing resources within the assigned program, and ensuring continuity of communication across all stakeholders and projects teams. The Digital Delivery Manager' s success will be tied to the overall success of team and the projects within the TAG digital portfolio.

This role will have direct reports of project managers and business analysts aligned to the same program. This role will include management of vendor relationships within the portfolio. There will also be indirect management of teams including QA and technology.

Essential Functions

Strategy & Planning
  • Lead and support the vision and strategy for assigned area of the program, including project investments, associated business and functional requirements necessary to achieve defined business needs.
  • Partner with IT development and architecture to deliver capabilities and projects against the program roadmap. Maintain line of sight into the next 6 months with majority of the focus in the 0- 3-month window. Must not lose sight of overall roadmap.
  • Coordinate the delivery and execution of all projects within the area of the program and prepare the team for the execution of projects.
  • Facilitate continuous improvement to help mature delivery process in the assigned program area.
  • Awareness of all phases from discovery through completion including project reviews, feasibility, prioritization, initiation, execution, and long-term support for all project work related to the program.
  • Develop a deep knowledge of the assigned program technology and business unit, build positive relationships both horizontally and vertically.
  • Work closely with development managers and project managers to ensure resource allocation and forecasting for the program is appropriately staffed at all times.
  • Assess dependencies, risk, impact, mitigation plans while viewing all projects within the program.
  • Determine staffing and skills requirements.

Acquisition & Deployment.
  • Maintain effective working relationships with project team, peers, stakeholders and vendors to seamlessly integrate the program area into the overall strategic objectives and activities of the TAG digital portfolio.
  • Manage the budget, contracts, schedule, and performance metrics of the program area.
  • Manage vendor relationships within the program area including escalations, contracts, and delivery success.
  • Provide alignment of the program to the goals and standards of the TAG Digital Portfolio.
  • Support and provide direction to the team in determining the impact of new functionality to existing business processes and system functionality. Develop and lead a high performing team providing direction, guidance, feedback and coaching to further develop team capabilities. Promote continuous improvement and culture of innovation.
  • Working with Technology shared services teams to remove impediments and obstacles for improvement of product delivery and cycle time
  • Support, advise, and assist in resolving issues as needed.
  • Drive toward successful completion of the agreed upon program deliverables within scope, time and budget with quality while consistently exceeding business expectations

Operational Management
  • Provide project visibility and reporting of projects within the program to the executive management team and steering committee.
  • Familiar with existing systems to track and manage requests and issues used by project team.
  • Conduct HR management activities including staffing, performance appraisals, resource management activities and drive strategic direction of the team.

Incidental Functions
  • Responsible for hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.
  • Minimal travel is required
  • Work outside the standard office 7.5-hour workday may be required.

Position Requirements
  • Formal Education & Certification
  • Bachelor' s Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
  • PMI Certified Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI- ACP) preferred.

Knowledge & Experience
  • 8+ years of experience with IT or business analysis, project management, and program
  • 5+ years of hands-on experience managing large scale IT initiatives
  • 3+ years' experience working with external agencies, vendors or partners.
  • management with clear progression of responsibility throughout career.
  • Supervisory experience preferred or team responsibility.
  • Well versed in project management concepts, methodologies and tools.
  • Broad base of technology and business experience including strategy, design, implementation, operations for application development organizations.
  • Experience with multiple large-scale projects, delivering enterprise class ecommerce platforms and/or content management platforms is desired.
  • Preferred experience with HCL Commerce, iOS and Android native app development, and Adobe Experience Manager.
  • Solid understanding of native application development, ecommerce systems, content management, analytics, infrastructure, and QA automation tools.
  • Preferred experience delivering native mobile applications in iOS & Android to the consumer app stores.

Personal Attributes
  • Ability to work collaboratively in a fast-paced environment while keeping projects on schedule and within budget.
  • Ability to lead well under pressure and to lead a program team to ensure deadlines and budget are met while exceeding clients' expectations.
  • Ability to effectively review project plans with project managers, business requirements with business analysts and make recommendations or provide feedback based on the needs of the program.
  • Ability to audit project plans and provide constructive feedback on ways to improve.
  • Ability to tailor communications approach based on the situation.
  • Possess excellent decision-making skills for problem identification and solution recommendation
  • Excellent communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
  • Advanced analytical, conceptual, and problem-solving abilities.
  • Commitment to fostering a culture of inclusion and diversity.

Must be legally authorized to work in country of employment without sponsorship for employment visa status now or in the future.

Meet Your Recruiter

Robert Stutzman
Account Manager

Specializing in Healthcare.

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