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Field Service Technician

Des Moines, IA 50313

Posted: 11/29/2023 Job Category: Manufacturing-Production Job Number: 23786950

Job Description

The purpose of the Field Service Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external locations or company shop locations in line with Manager's instructions. The Field Service Technician is responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities. Together we keep everyday life moving by unlocking the full potential of load handling in our customers'businesses.

Main tasks and responsibilities:
  • Manage the customer and respond to Customer in a way that maximizes customer satisfaction
  • Follow Company Customer Satisfaction Guidelines
  • Manage and follow the Service process
  • Inspect, troubleshoot, report, plan and then conduct service or repair with company quality
  • Submit regular reports according to company procedures
  • Keep adequate records and maintain documentation in line with agreed standards
  • Plan and manage personal time and resources for maximum benefit of company and the customer
  • Make judgements about the most cost effective and efficient approach to providing service
  • Maintain documentation to ensure accurate invoicing to the customer, in real time
  • Manage and protect the security and traceability of spare parts
  • Identify new business opportunities
  • Recognize sales opportunities and communicate to District Service Manager
  • Provide feedback to District Service Manager to support continuous quality improvement
  • Participate in innovative thinking about ways to improve service efficiency
  • Coach/tutor junior colleagues and trainees as necessary
  • Conduct self at all times in a way that promotes a positive image of the company brand and follow rules of the Quality System
  • And other duties, as assigned.

What you'll need to succeed:
  • Service mindset
  • Technical and product knowledge
  • Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
  • Staying up to date with technical specifications of relevant equipment
  • Commercial Awareness and Cost Efficient way of working
  • Continuous Improvement mindset
  • Driving license (CDL-class B or higher for field service technician may be required)
  • Minimum high school education/GED;Technical or Secondary College Preferred
  • 3+ years of mechanical, hydraulic, or electrical operations
  • Own tools required
  • Ability to obtain a 1 year DOT Medical Card is required for this position

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