Customer Service Representative

Delta, OH 43515

Posted: 04/25/2023 Job Number: 23718299

Job Description

Searching for a Customer Service Representative (CSR) for our location in Delta, OH. This position is responsible for guiding customers with processing material through the system, work orders, processing jobs, finished goods, scheduling, shipping and all follow up with processing customers.
Responsibilities include:
  • Receives customer purchase orders via fax or e-mail
  • Direct contact with customers to clarify order, receive any missing information and/or inform them of pricing
  • Accurately builds sales orders using customers job specific information while verifying accuracy of input
  • Accurately builds work orders using customers job specific information and instructions while verifying accuracy of input
  • Problem Solving (i.E. Correcting errors on jobs, input schedules, resolving inventory/invoicing issues)
  • Answer customers questions regarding orders (i.E. Order completion date)
  • Assist other Customer Service Representatives with duties as assigned
  • Receive orders to prepare paperwork for shipment (Releases, Bills of Lading and Certs)
  • Preparation of inventory transfers
  • Daily production reports
  • Maintain spreadsheets
  • Assist the Admin Assistant as needed or in their absence
  • Proficient in software programs and Microsoft Office Suite
  • Capable of multi-tasking and working independently
  • Detail-oriented with excellent organizational skill
  • Basic knowledge of steel and steel production preferred
  • Data entry background
  • Working knowledge and understanding of how processes work
  • Excellent organizational and time management skills
  • Excellent written and verbal communication skills
  • Ability to solve problems as they arise
  • Basic knowledge of steel and steel production preferred
  • Prior experience in shipping and/or scheduling preferred

Meet Your Recruiter

Jeffrey Crowell
Account Manager

Jeffrey Crowell specializes in recruitment process outsourcing.

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