Robot Specialist

Auburn Hills, MI 48309

Post Date: 01/25/2018 Job ID: 10650286
Integrated Talent Strategies (ITS) is seeking a Robot Specialist to work in the Auburn Hills, MI area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

The purpose of a Senior Technical Specialist is to provide customers (internal and external) and field service engineers with advanced telephone based and/or on-site project coordination.
  • Ability to discuss, diagnosis, & repair robot operational and process problems as reported by the customer or service engineer.
  • Answer technical support phone calls and properly log, identify the problem and follow up with a thoroughly researched solution.
  • Create Technical Support Log (TSL) tickets by following the TSL creation guideline.
  • Respond to customer email web requests
  • Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers.
  • Maintain a high level of availability to answer customer phone calls.
  • Flexible with supporting 2nd or 3rd shift based on customer demand and/or group Client shortages.
  • Flexible with supporting " on-call” after hours support from the Call Center paging system.
  • Flexible with supporting & leading special projects as needed.

  • Willingness to be process owner of new department technical support strategies.
  • Willingness (but not limited to) to be assigned department responsibilities for scheduling, assignments and distribution of incoming customer support issues.
  • Robot and system programming and path editing of robots and related peripheral equipment to restore, maintain or optimize system performance
  • Participate in the integration and/or installation of robots and related peripheral equipment in order to fully understand its operation, performance requirements, and troubleshooting procedures.
  • Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
  • Ability to read and interpret PLC ladder logic
  • Extensive experience with robots, controllers and peripheral equipment
  • Extensive experience with common robot applications and programming (spot welding, arc welding, material handling, palletizing)
  • Excellent written skills with the ability to write instructions, technical answers, and customer emails in a clear, grammatically correct, and professional manner.
  • Bachelor degree in Electrical, Software, Mechanical, or Manufacturing Engineering or related robotic technical discipline or equivalent relevant experience.
  • Minimum five years related experience in customer service and customer interaction
  • Minimum eight years Robotics Integration/Installation/Service Experience
  • Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
  • Computer programming or related PLC or robotic programming
About Integrated Talent Strategies (ITS)
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to www.Wehirepeople.Com or click below to directly contact your recruiter.

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