Part Time Service Desk Specialist

Columbus, OH 43201-2696

Posted: 08/28/2018 Job Number: 11685472
Integrated Talent Strategies (ITS) is seeking a Part Time Service Desk Specialist to work in the Columbus, OH area.  This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

  • Answering incoming questions by phone, ticketing system, Chat, walk-up and email.
  • Assisting users in IT problem recognition, research, isolation and resolution.
  • Providing technical support for business applications, operating systems, utility software, remote access, security software, and telecommunications
  • Minimum of Associates degree in Computer Science or related IT major
  • 1+ years of proven relevant Service Desk experience with in the past 3 years.
  • 1 year minimum experience with a Call Management and Ticketing System
  • 1-2 years of proven experience troubleshooting and resolving Windows 7 &10, Microsoft Office 2016/365 issues. Including Microsoft Project and Microsoft Visio
  • Experience installing and uninstalling software
  • 1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups)
  • Experience troubleshooting two-factor authentication issues
  • 1 year minimum Experience providing support by Remote Desktop Connection
  • Experience with supporting mobile devices (iPhone/Android/iPad)
  • 1-2 years experience troubleshooting wired and wireless data communications and connectivity issues
  • Experience with installing desktop backup software and restoring data
  • Experience with troubleshooting laptop encryption software.
Must be available to work the time slots shown below. The time slot will be assigned by the manager.
  1. 9: 00am - 6: 00pm Monday- Friday
  2. 9: 30am - 6: 30pm Monday - Friday
  3. 7: 00am - 4: 00pm Monday - Friday
  4. 8: 00am - 5: 00pm Monday - Friday
*Must be available to cover after hour on-call coverage and holiday coverage on a rotational basis.

About Integrated Talent Strategies (ITS)  

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions.  Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.   

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today.  Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades. 

Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement.  To learn more, go to www.Wehirepeople.Com or click below to directly contact your recruiter.

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