Customer Service Representative

Northwood, OH 43619

Posted: 10/14/2020 Job Number: 14902349

Job Description

ITS is seeking a Customer Service Representative (CSR) on behalf of a client in the Toledo, OH area. This is a full time position and offers a variety of benefits, including health, dental, and vision insurance options.

Responsibilities:
  1. Contacting customers via email, phone, and mail to let them know that they need to schedule a copper to fiber migration with us.
  2. Scheduling the migrations in the Telecommunication GUI.
  3. Follow up and verify if the migration is complete.
  4. Provide support to the Telecommunication tech during the migration if necessary.
  5. Provide support to the customer if a reschedule is necessary.
  6. Other duties as assigned, if there is down time.
Requirements:
  • Prior customer service experience, preferably in a technical capacity
  • High school diploma or equivalent
  • Must be able to pass background check and drug screen
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