Customer Service Representative

Holland, OH 43528-9794

Posted: 11/02/2018 Job Number: 11920133
Our client is seeking a Customer Service Representative for Direct Hire. They are a global equipment manufacturer with a state-of-the-art facility and a great culture. This position offers great benefits, 2-weeks paid vacation.

JOB DUTIES:
  • Provide timely and accurate information to incoming customer requests
  • Process customer quote requests and orders/changes according to established department policies and procedures
  • Investigate and provide timely feedback to the company and customers regarding service failures or customer concerns
  • Partner with the sales team to meet and exceed customer’ s service expectations
  • Display strong analytical skills and attention to detail
  • Through use of excellent interpersonal and written communication skills, suggest additional product offerings or components to drive value for both the customer and the company
  • Demonstrated confidence, initiative and self-control appropriate in a business setting
  • Manage stressful situations with tact and diplomacy
QUALIFICATIONS:
  • Prior Customer Experience or Inside Sales experience required, preferably in a manufacturing environment
  • Prior experience or knowledge of Shipping and Logistics is helpful
  • A Bachelor’ s degree in Business, Operations, or other related field is strongly preferred
  • High school diploma or equivalent is required
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