Help Desk Technician

Columbus, OH

Post Date: 05/02/2017 Job ID: 10049502
* Minimum of Associates degree in Computer Science or related IT major
* 1+ years of proven relevant Service Desk experience with in the past 4 years.
* Experience with a Call Management and Ticketing System
* 1-2 years of proven experience troubleshooting and resolving Windows 10, Microsoft Office 2013/2016 issues. Including Microsoft Project and Microsoft Visio
*Experience installing and uninstalling software
* 1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups)
* Experience troubleshooting two-factor authentication issues
* Experience providing support by Remote Desktop Connection
* Experience with supporting mobile devices (iPhone/Android/iPad)
* 1-2 years experience troubleshooting wired and wireless data communications and connectivity issues
* Experience with installing desktop backup software and restoring data
* Knowledge and experience with computer navigation, functionality and terminology
* Ability to capture and document issues and resolutions
* Excellent oral and written communication skills
* Must be a US Citizen

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