Help Desk Technician

Columbus, OH

Post Date: 11/07/2017 Job ID: 10049502
Integrated Talent Strategies (ITS) is seeking a Help Desk Technician to work in the Columbus, OH area.   This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.

Responsibilities:
  • Experience with a Call Management and Ticketing System.
  • 1-2 years of proven experience troubleshooting and resolving Windows 10, Microsoft Office 2013/2016 issues.
  • Experience installing and uninstalling software.
  • 1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups).
  • Capability of troubleshooting two-factor authentication issues.
  • Knowledge of providing support by Remote Desktop Connection.
  • Experience with supporting mobile devices (iPhone/Android/iPad).
  • Expertise installing desktop backup software and restoring data.
  • Familiarity with computer navigation, functionality and terminology.
  • Ability to capture and document issues and resolutions.
Qualifications:
  • Minimum of Associate’ s Degree in Computer Science or related IT major.
  • Excellent oral and written communication skills.
  • 1-2 years’ experience troubleshooting wired and wireless data communications and connectivity issues.
  • 1 or more years of proven relevant Service Desk experience with in the past 4 years.
About Integrated Talent Strategies (ITS) 

ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions.  Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.   

Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today.  Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades. 

Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement.  To learn more, go to www.Wehirepeople.Com or click below to directly contact your recruiter.
 
 
 

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